On-Call AI Sales Support: 24/7 Expertise for Every Rep | Vivun

On-Call AI Sales Support with Ava

Every Rep Gets Expert-Level On-Call AI Sales Support with Ava

Support teams can't be in every call. Managers can't coach in real time. Ava delivers instant, on-call AI sales support 24/7—answering product questions, handling objections, and recommending next moves while reps are live with prospects through real-time call assistance.

6-8hrs

Saved Per Rep Weekly

24/7

Always-On On-Call AI Sales Support

3sec

Average Response Time

100%

Coverage Across All Reps

The Support Gap

Why Traditional Sales Support Leaves Reps Stranded Without On-Call Help

Reps face tough questions on calls. Objections surface mid-demo. Technical details get murky. But support teams can't be everywhere at once, and Slack responses come too late. Without on-call AI sales support, by the time reps get answers, momentum is lost and prospects have moved on, impacting deal velocity.

The Traditional Sales Support Model

1
Hard Question Surfaces During a live call, prospect asks about pricing, technical capabilities, or competitive positioning
2
Rep Fumbles "Let me get back to you on that"—rep loses credibility and momentum stalls
3
Slack SOS Rep posts urgent question in #sales-support or #presales—waits for someone available to respond
4
Delayed Response Answer arrives hours or days later—call momentum is dead, prospect has gone cold
5
Inconsistent Quality Different reps get different answers depending on who's available—no standardization through automated sales training

What Breaks Without Real-Time Support

Lost Momentum

Every "let me get back to you" kills deal velocity. Prospects interpret hesitation as lack of expertise.

Support Bottleneck

Sales engineers and product experts become overwhelmed answering the same questions repeatedly without AI sales enablement.

Inconsistent Messaging

Different reps give different answers to the same objection—undermining trust and brand consistency with AI objection handling.

Knowledge Gaps

Reps lack confidence on technical details, competitive differentiation, and advanced use cases without proper sales preparation.

Coverage Limits

Nights, weekends, time zones—support teams can't be available 24/7, but prospects expect answers anytime with call assistance.

Wasted Expertise

Top sales engineers spend time on repetitive questions instead of complex, high-value strategic deals that require deal guidance.

The result? Reps wing it, deals stall, and expert resources get burned out on repeat questions.

Always-On Expertise

Ava: Your AI Sales Agent, Always Available

Ava sits alongside reps during every call—ready to answer technical questions, handle objections, suggest competitive talking points, and recommend next steps as true on-call AI sales support. No more fumbling. No more Slack delays. Just instant, expert-level support delivered the moment reps need it through real-time sales coaching.

Teams also rely on Ava for AI assisted discovery, AI sales roleplay, and AI sales enablement, creating a unified AI Sales Teammate that supports every stage of the B2B sales cycle.

How On-Call AI Sales Support with Ava Works

In-Call Assistance Ava listens to calls and provides real-time answers via text, voice, or avatar—no waiting for Slack with call assist
Instant Objection Handling When prospects push back on price, features, or timeline, Ava suggests proven responses immediately through AI objection handling
Technical Deep Dives Complex questions about integrations, security, or scalability? Ava delivers accurate technical answers on the spot
Competitive Intelligence When competitors come up, Ava surfaces differentiation talking points and battle cards in seconds with AI competitive analysis
Contextual Recommendations Ava suggests next steps based on conversation flow: "Schedule demo," "Send ROI calculator," "Loop in exec" using deal guidance
24/7 Availability No matter the time zone or day of week, Ava provides consistent, expert-level support to every rep

The On-Call Support Advantage

Instant Answers

Reps get expert responses in under 3 seconds—no more fumbling, no more "let me get back to you" with faster execution.

Maintain Momentum

Never lose deal velocity to unanswered questions. Ava keeps conversations flowing naturally.

Unburden Experts

Sales engineers focus on strategic deals while Ava handles repetitive questions at scale with automated sales enablement.

Consistent Messaging

Every rep delivers the same expert-approved answers—no more inconsistent responses or mixed messaging helping you sell smarter.

Global Coverage

24/7 availability across all time zones—Ava never sleeps, never takes PTO, always ready to support through AI teammate capabilities.

Elevate Every Rep

Junior reps get expert-level support instantly with AI-powered onboarding, performing like seasoned veterans from day one.

Support Model Comparison

Reactive Support Teams vs. AI-Powered On-Call Sales Support

See how traditional Slack-based support stacks up against Ava's on-call AI sales support—always-on intelligence that joins every rep on every call.

Capability
Traditional Support:
Reactive & Limited
On-Call AI Sales Support:
Proactive & Infinite
Response Time
Hours to days
Under 3 seconds
Availability
Business hours only
24/7 global coverage
Scalability
Limited by team size
Infinite—every rep, every call
In-Call Support
None—post-call only
Real-time assistance during calls
Consistency
Varies by who responds
Uniform expert answers always
Coverage Breadth
SEs handle priority deals
Every rep on every deal
Expert Efficiency
Burned out on repeat Qs
Freed for strategic work
Knowledge Currency
Outdated docs/tribal knowledge
Always updated with latest intel
Objection Handling
Generic guidance
Context-aware recommendations
Rep Confidence
Hope for the best
Backed by AI expertise always

Give Every Rep an On-Call AI Sales Agent

Stop losing deals to unanswered questions. Stop burning out your experts on Slack. Give every rep instant, on-call AI sales support that scales infinitely with Ava.

Ava doesn't replace your sales engineers—she multiplies their impact across every deal, every call, every rep through AI teammate collaboration.